Frequently Asked Questions

Video Resources

Helpful video resources to ensure you get the most out of SchoolSuite.

General Information

I have kids at different schools that use SchoolSuite, how can I access the information at both schools?

All school data is separate and confidential from each other. At this time you’ll need to log out of the app by pressing on your name at the top right of the menu screen and log in to the other school.

Is SchooSuite only for boarding schools?

SS is a great platform for any school, day, or boarding, and was built with that flexibility in mind.

Do students, parents, and faculty/staff need different apps?

Not at all! SS utilizes one app and differentiates based on the login.

What is my school code?

The school code is provided by the school and should have gone out in communication with you. Contact the school or SS support if you still can’t find it.

Where do I get my username and password?

Credentials for SchoolSuite are provided by the school. Typically, they are the same as the credentials you use to login to the school’s resources.

Web Admin

How do I send out an alert?

Web admin: Use the Create Alert button at the top right of the web admin, select the alert level, and the remaining options. App: Use the Create Alert menu option, select the alert level and remaining options. (tags: alert, web admin, app)

How can I access the Emergency section to create drills, etc.?

The Emergency section is in the navigation menu of the web admin. You can create drills from there. If you don’t see Emergency in the navigation menu, check with the SchoolSuite liaison at your school to see if you have permission. (tags: web admin, emergency)

How do I configure an assessment in SchoolSuite?

You should see Assessments in the navigation menu. From there click on “Add Assessment” and continue from there. Don’t forget to make it active on the Settings tab when you are done. If you don’t see Assessments in the navigation menu, check with the SchoolSuite liaison at your school to see if you have permission. (tags: web admin, assessments)

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